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50% OFF all Introductory Airbrush Make-Up Courses using code UPSKILL50 but be quick there’s only 50 available

Help & FAQ



Customer Service

If you've got a question about your order, our standard products our delivery service, training and events or any other aspect of our service, you should be able to find the answer below.

To view the terms and conditions of our airbrush makeup training course please visit our Conditions of Sale.

Ordering Online

How do I place my Airbase Make-Up order?

Find the Airbase Make-Up item you wish to order using the search box (top right of the navigation) or by browsing The Airbase Make-Up Shop. When viewing the product click ‘Add to basket’. You will see your basket has refreshed to include your item. Add any further items in the same way and when you’ve finished shopping, click on the basket summary in the main navigation to the right.

Proceed to checkout by entering your personal details and payment information. Once you’ve completed all your details, you will be taken to an ‘Order Successful’ page which will include your Order Number and an Order Confirmation will also be emailed to you.

Can I change my Airbase Make-Up order?

You can ask, so please  get in touch, and we’ll do our best to accommodate any amendments. Please bear in mind that your chosen method of delivery will impact our ability to amend any orders, so it may not always be possible.

Can I add an item to my Airbase Make-Up order?

We will try, so please contact us as soon as you can. Please bear in mind that your chosen method of delivery will impact our ability to add items to orders, so it may not always be possible. 

I forgot to use my promotion code, can I add it now?

Sorry, but you must enter a promotion code at the point you place your Airbase Make-Up order. Please refer to our standard offer and promotional terms and conditions.

Payments

What payment methods do you accept online?

You can pay with any of the following credit and debit cards when shopping with Airbase Make-Up online:

  • Maestro/UK Maestro
  • MasterCard
  • Visa
  • Visa Debit/Delta
  • Visa Electron

Can I pay with PayPal?

No, currently we do not allow payment via PayPal on the Airbase Make-Up website.

When will the payment go out of my account?

We take payment when you place your order. We will not dispatch your order until payment has been confirmed.

What is ‘Verified by Visa’ and MasterCard ‘SecureCode’?

Verified by Visa and MasterCard SecureCode are services to help protect your card details when shopping online. They allow you to create your own password, which only you know and you will be asked to use this every time you shop online with one of these cards. For more information about these services, visit Verified by Visa or MasterCard SecureCode.

Do your prices include VAT?

On our retail website. Yes, unless stated otherwise. Any items purchased from Airbase Make-Up retail website are inclusive of VAT. If you are shopping on the Airbase Make-Up professional website you will find prices listed including and excluding VAT. Both are a UK registered website and we have no legal obligation to offer VAT free shopping to customers shopping in the Channel Islands.

Delivery

How much is delivery?

Standard Delivery to the UK is £3.85 inc VAT for orders under 1kg (not tracked).

Orders over 1kg are charged at £7.80 inc VAT and will take 1-3 working days to arrive (courier tracked).

Other options are available:

  • Next day service (1 day) which is charged at £15.00 inc VAT (if you order before 2pm)
  • Next day delivery arriving by 10am which is charged at £25.00 inc VAT (if you order before 2pm)
  • Saturday delivery which is charged at £35.00 inc VAT (if you order before 12pm)

Do you offer next day delivery?

Yes. We offer two options for next day delivery. Please ensure your order is made before 2pm.

  • Next day service (1 day) which is charged at £15.00 inc VAT (if you order before 2pm)
  • Next day delivery arriving by 10am which is charged at £25.00 inc VAT (if you order before 2pm)

Please note that next day orders placed on Friday will be delivered Monday or the next working day (in case of Bank Holidays) unless Saturday delivery is chosen. 2pm cut off for all next day services and a 12:00 noon cut off on Friday for Saturday delivery.

Do you offer Saturday delivery?

Yes. We offer Saturday delivery which is charged at £25.00 inc VAT. Please note there is a 12:00 noon cut off on Friday for Saturday delivery to be possible.

Do you deliver to the Channel Islands?

Yes, we deliver to the Channel Islands.

Do you deliver to the Republic of Ireland?

No. We do not deliver to the Republic of Ireland, please visit website.

Do you deliver overseas?

Yes. We deliver to all countries excluding those where we have distributors servicing the territory. We offer the following delivery service.

  • Orders up to 1kg are charged at £10.00 inc VAT
  • Orders between 1kg and 5kg are charged at £20.00 inc VAT
  • Orders over 5kg are charged at £40.00 inc VAT

How long will delivery take?

If your order is under 1kg and you have placed your order for Standard Delivery. You should receive your order within approximately 3 working days, but please allow up to 7 days.

If your order is over 1kg and you have placed your order for Standard Delivery. You should receive your order within approximately 3 working days.  

Can I select the day I want my Airbase Make-Up order delivered?

Sorry, we don’t currently offer named day delivery unless you opt for Saturday.

Can I track my Airbase Make-Up order?

Usually you will receive a dispatch notice via email when your package has left our care, this will include details to allow you to track your order if applicable.

Do I need to be in to receive delivery?

Some orders may require a signature upon delivery. If you are not there to sign for your order, the designated courier or postal service will leave a card for you to call to make alternative arrangements or collect. If you do wish us to place a request that goods are left in a safe place on your property in your absence, or with a neighbour please note Airbase Make-Up cannot be held responsible for any loss or damage to these goods.

I still haven’t received my Airbase Make-Up order, where is it?

If your estimated delivery date has passed and you still haven’t received your Airbase Make-Up order, please get in touch with our Customer Service Team and they will look in to it for you.

I missed my Airbase Make-Up delivery, what should I do now?

If you weren't home when delivery was attempted, you should receive a card through your door to let you know where to collect your parcel from or how to rearrange delivery.

Can I change my delivery address?

Sorry but once you’ve placed your order, we are unable to change the delivery address provided.

Faulty and Missing Items

What should I do if the item I receive is faulty?

If you think your Airbase Make-Up order is faulty, please get in touch with our Customer Service Team.

Part of my order is missing, will it get sent separately?

We’re sorry you haven’t received all of your order, please get in touch with our Customer Service Team stating your order number and they will look in to it for you.

You’ve sent me the wrong item, what should I do now?

We’re sorry, mistakes do sometimes happen. If you’ve received the wrong item, please get in touch with our Customer Service Team stating your order number and they will resolve it as quickly as possible for you.

Refunds and Exchanges

Can I cancel my Airbase Make-Up order?

You can, but be quick. We aim to dispatch all Airbase Make-Up orders the next working day and so we may be unable to stop it from being dispatched to you.

However, you still have a legal right to cancel your contract with us at any time within 14 days without giving reason. The cancellation period expires 14 days from the day after you receive the products. To cancel your order, you can either inform us in writing or you can call our Customer Service Team. You must also return the products to us within 14 days of receiving it and at your own cost.

You will receive a full refund of the price paid for the products upon their return and inspection.

For all returns please retain your certificate of posting until you have received your refund or exchange from Airbase Make-Up. Please note that all returns are at your own expense. Airbase Make-Up will not refund the cost of return postage.

Can I return opened cosmetics?

No. For hygiene reasons we can only accept unopened cosmetics in their original packaging. Except in the instances of a faulty product. If you believe your product is faulty, please get in touch with our Customer Service Team.

How do I return my Airbase Make-Up order for a refund?

Please securely package the items you wish to return, include a note explaining the reason you wish to return the product and post to: Airbase Make-Up Returns, 72a Windsor Street, Beeston, Nottingham. NG9 2BW.

For all returns please retain your certificate of posting until you have received your refund or exchange from Airbase Make-Up.

Please note that all returns are at your own expense. Airbase Make-Up will not refund the cost of return postage.

How long will it take to process my refund?

We will refund you within 14 days of your receiving your returned order and we will email you when your refund has been processed. The money may take 3-6 working days to show in your account. Unfortunately these timescales are dependent on your card-issuing bank and are completely out of our control. Once we have issued the refund, there is nothing we can do to make this go back in to your account any quicker.

I’ve purchased a package or multi-buy, but wish to return a single item?

If you have purchased a kit, or package of goods, you must return the entire package as sold. Similarly this applies to any multi-buy discounts or promotions (except for an exchange where products are faulty/defective), alternatively Airbase Make-Up reserves the right to charge you for the goods retained by you at the full price quoted on this site.

In the case of faulty or defective goods being received please contact get in touch with our Customer Service Team to discuss.

Airbrush Make-Up Training Courses and Bookings

What are the terms and conditions for Airbase Make-Up Training?

Our standard Conditions of Sale can be located here.

What locations do you train in airbrush make-up?

We have training venues nationwide and are always adding to the locations we offer, please visit the bookings page for more details.

Is lunch included with my airbrush make-up training?

Yes. Where lunch and refreshments are provided, please ensure you notify us of any dietary requirements at least 7 days before the training course takes place. In the event you fail to notify us of dietary requirements, we may be unable to provide you with substitutions for the food and drinks available on the day.

How long does a training course last for?

Usually our Training Courses start at 10am and last until 4pm. Training lengths are approximate, vary from course to course due to numbers attending and are given simply as an indication of the time you will spend at the venue. Unless stated otherwise, you will be in a group with other people and there may be waiting time involved. We give itineraries as a guide only and the running order of a training may change.

What is a flexible booking?

A flexible booking is cancellable and refundable in full up to 48 hours before the course takes place. You can also transfer this booking to another individual (over 16 years of age) up to 24 hours before the course takes place.

What is a non-flexible booking?

A non-flexible booking is only valid for the date and venue booked and non-transferable. In the event that you are unable to attend your booked training course, the training place will no longer being valid and no refund will be given. The booking is only valid for the individual initially booked onto the course and is non-transferable.

What is a redeemable booking?

They’re great! Because they mean you get your training for free.

Choosing a booking that is redeemable entitles you to a refund of the training fee you paid for the Airbrush Make-Up Course when you purchase a Professional Package/Kit that has training included within the price, as published on airbasemakeup.com.

The redeemable element is the ex VAT price of the training. (For clarity, a redeemable training place purchased for £100+VAT will have £100 deducted off the ex VAT price of the Professional Package). Please refer to our Conditions of Sale.

Can I redeem my training course online against a Professional Package/Kit?

We’re afraid not. The training cannot be redeemed online, it must be redeemed with your trainer on the day of your training or if you want to invest sooner, by getting in touch and speaking to a member of the Airbase Customer Service Team. This offer cannot be redeemed online.

The redeemable offer is available until 23.59 hours on the day of your training only. After this time, the price you paid for your training can no longer be redeemed against a Professional Package/Kit and the full published price will be charged.

I’ve made a booking error, can I amend it?

Yes. You can amend your booking without charge up to 24 hours after date of order. Changes must be emailed to events@airbasemakeup.com quoting your order number or invoice number and preferred new date or venue. Amends requested after this may be subject to administration fees.

Can I amend my training course to another date?

Yes. But please be quick, and ensure you refer to the terms of your booking. In particular your booking type for the level of flexibility and further options. To cancel your training booking please get in touch by emailing events@airbasemakeup.com quoting your order number or invoice number.

Can I transfer my training course to another person?

Yes. But please be quick, and ensure you refer to the terms of your booking. In particular your booking type for the level of flexibility and further options. To cancel your training booking please get in touch by emailing events@airbasemakeup.com quoting your order number or invoice number.

Can I cancel my training course?

Yes. But please be quick, and ensure you refer to the terms of your booking. In particular your booking type for the level of flexibility and further options. To cancel your training booking please get in touch by emailing events@airbasemakeup.com quoting your order number or invoice number.

Can I get a refund on my training course?

Yes. If you have made a flexible booking a full refund can be given in full up to 48 hours before the course takes place. Please be aware that non-flexible bookings are not refundable and are only valid for the date and venue you originally booked.

Do I need to bring my booking details with me?

Yes. Even though you have purchased your course through us, it is advisable that you bring evidence of your booking with you and present this to the trainer on the day.

How do I make a complaint about the training course?

If you are unhappy with any aspect of your training, please bring it to the attention of your trainer at the venue as soon as possible, so that they may allay any concerns or upset. In general, we consider it unreasonable if you take no action during your training – our trainers are dedicated to the education of airbrush make-up and techniques and are always happy to assist. If your concern is not resolved on the day, please get in touch within 14 days of your training date stating; your booking reference, participant and venue details (and trainer details), and we will be happy to investigate further.

Offers and Promotions Codes

What are the latest Airbase Make-Up offers?

To receive the latest offers and promotions, please sign up to receive our newsletter at the footer of this website.

How do I use an Airbase Make-Up offer or discount code?

If an offer or discount code is required, this must be correctly entered at the checkout. Please enter your code into the ‘Discount Codes’ box in your ‘Shopping Basket’ and select ‘Apply Coupon’ to redeem your offer or discount.

Why hasn’t the promotion code I used worked?

This could be because your order does not meet the Terms and Conditions of the code you are trying to use. Please refer to your offer terms for more detail. If you think your order meets our Terms and Conditions and the code still hasn’t worked, please check that the code used has not expired. If you are still unsure, please get in touch with our Customer Service Team.

What are the standard Terms and Conditions for offers and promotional codes?

You can find our standard Terms and Conditions that apply to all offers, promotions and discount codes unless otherwise stated: Airbase Make-Up reserve the right to withdraw promotions and offer or discount codes at any time. Our Conditions of Sale always apply.

Can codes be used retrospectively?

We cannot apply offer or discount codes to orders retrospectively, similarly you must enter a promotion code at the point you place your Airbase Make-Up order.

Please ensure that you enter your code correctly and check that the relevant offer has been applied before you continue to checkout.

Can multiple codes be used together?

Offer or discount codes cannot be used in conjunction with any other offer, promotion or discount code and so we advise you to choose the promotion best suited to your purchase before you continue to checkout.

Can offer codes be used on discounted items?

Offer or discount codes may be used on full price items only. We may occasionally, from time to time offer a multi-buy discount, if any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that multi-buy offer at your cost, or charge you for the goods retained by you at the full price quoted on this site.

Can offer codes be used more than once? 

Offer or discount codes may be used ONCE per customer unless otherwise stated.

Can I receive more than one free gift? 

Afraid not. Where we are offering a free gift with a purchase of a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for a gift of equivalent value.

What delivery service applies for promotional delivery codes? 

Standard delivery is always given with our Free Delivery promotions, if you're in a hurry, we suggest you use alternative methods.

VAT free and duty free promotions

VAT free and duty free shopping is a promotional offer that equates to 20% off your order. VAT/duty is still applicable at the appropriate rate.

If you can’t find the answer to your question and require further help, then please get in touch with our Customer Service Team – we’ll always do our best to help wherever possible.